FREQUENTLY ASKED QUESTIONS
Agency Intelligence
Everything you need to know about working with GB Merchandise. A clear guide to our processes, scope, and how we deliver certainty for your clients.
01 / BRIEFS & PROJECT SCOPE
What information do we need to provide for a project brief?
Send whatever you have. Whether it's a comprehensive spec, a three-line email with a deadline, or even just a quick phone call to discuss an idea. Our team is expert at extracting the necessary details to provide an accurate quote and timeline.
Do you handle bespoke product development?
Yes. Bespoke products are at the heart of our business. While others rely on standard catalogs, we specialize in sourcing and creating unique items that align perfectly with your brand's specific requirements and creative vision.
What happens if the client's brief changes midpoint?
We expect it. Agency briefs are dynamic, and our workflow is built to absorb changes without drama. We flag pitfalls early, provide updated options fast, and keep the project moving forward based on your new direction.
02 / TIMELINES
What are your standard production timelines?
Standard production typically ranges from 10 to 15 working days depending on the product complexity. However, we've delivered bespoke items in as little as 48 hours when agencies are under pressure.
How do you handle last-minute deadline shifts?
We anticipate shifts. Because we maintain direct relationships with our factories, we can often reprioritize production slots in real-time to accommodate pulled-forward launch dates.
When will I receive tracking and delivery confirmation?
Tracking information is shared immediately upon dispatch. For complex multi-address fulfilments, we provide a live master-sheet with confirmed receipt status for every single location.
03 / PRICING & PAYMENTS
How do you structure your pricing for agency projects?
We provide transparent, line-item quotes that include unit costs, branding, and logistics. For agencies, we offer trade pricing structures and volume discounts, ensuring you maintain your margins while delivering premium products.
How long is a quote valid for?
Due to the fluctuating nature of global raw material costs and exchange rates, our quotes are typically valid for 14 days. If your project timeline extends beyond this, we'll provide a refreshed estimate within 24 hours.
What are your standard payment terms for agencies?
For initial projects, we typically require a 50% deposit upon order confirmation and 50% on delivery. For established agency partners, we can provide 30-day credit accounts subject to approval, aligning with your client billing cycles.
Are there any hidden fees for logistics or fulfillment?
None. We take ownership of the entire process from factory to final delivery point. Any applicable duties, storage, or multi-address distribution costs are clearly broken down in your initial quote so there are no surprises at invoice stage.
04 / DELIVERY
What are your standard delivery options for agencies?
We provide a full range of shipping options, from standard courier services for bulk orders to rapid 24-hour tracked delivery for time-critical project components. Every shipment is fully insured and tracked to its final destination.
Do you handle split deliveries to multiple locations?
Yes. End-to-end fulfillment is one of our core strengths. We can manage complex distributions, sending specific quantities to individual offices, event venues, or directly to influencer lists across the UK and internationally.
How are international shipments and customs handled?
Our logistics team manages all necessary customs documentation and duties for international orders. We work with a network of global logistics partners to ensure your merchandise moves across borders without friction or unexpected client costs.