THE AGENCY PARTNER
The Human Alternative to
Faceless Merchandise Companies.
We deliver the certainty agencies need when the stakes are high.
A dedicated account manager at the end of the phone.
Not a ticket system. Not a shared inbox.
Bespoke products you won't find in any catalogue.
A team that never flinches when the brief changes.
On brief, on time, every time.
0800 0862552
HOW WE WORK DIFFERENTLY
The Brief
Send whatever you have. A full spec, three lines and a deadline, or a phone call. We will advise on the best approach from the outset, flag any potential pitfalls early, and make proactive suggestions. The answer is nearly always yes.
When Things Change
Agency briefs change constantly. We expect it and we are set up for it. When the scope shifts, there is no pushback and no drama. Clear options come back fast with honest lead times. You choose and we move.
Full Ownership
Every project is managed in partnership with you, with full ownership taken from the moment the brief is confirmed.
You set the pace and frequency of updates. Your peace of mind, and that of your clients, is our priority.
Delivery
We can deliver to a festival field, a boardroom in Tokyo, or anywhere in between. Every order is tracked through to confirmed receipt. If anything is ever not right, we take ownership immediately. The only thing that matters is making sure your client is happy.
WHY AGENCIES CHOOSE US
GB Merchandise was founded by Gary Bucci, who came from the agency side and could not find a supplier who truly understood how agencies work, so he built one to fix that.
We keep our client list deliberately small. That gives us industry-leading response times (we phone factories rather than email and wait) and lets us take on the jobs most suppliers turn down: the genuinely bespoke, the complex brief, the impossible deadline, the order that ships to fifty addresses all over the World
From a single personalised piece to co-branded activations with names you would recognise, every job is backed by supplier relationships built over two decades.
100%
of clients surveyed would work with us again
91%
rated us Excellent or Very Good
5
★
85+ reviews, and not one below 5 stars
15
mins
Average response time, always a human, never an automated reply
WORK THAT SPEAKS FOR ITSELF
Two jobs that show both ends of what we do: bespoke products you won't find in any catalogue, and fast turnarounds when the deadline is tight.
A bespoke product that didn't exist, built from a one-line brief
A gin brand wanted a cucumber holder to send out to influencers, with a hidden feature built in: a concealed, pre-loaded RFID card so each one could simply tap to pay. Nothing off the shelf could do it, so we designed, tooled and made it bespoke from scratch, an RFID-fitted case built around a chip we didn't even know the size of yet. Then we sourced the cucumbers themselves and shipped everything to land fresh with each influencer the next morning.
Bespoke from scratch · Hidden RFID · Individually delivered
"We treat every order, whether it is £100 or £100,000, as seriously as each other, and we roll with the brief as it changes."
Gary Bucci, GB Merchandise
SOME OF THE AGENCIES WHO TRUST US TO MAKE THEM LOOK GREAT
SOME OF THE BRANDS WE HAVE WORKED WITH
CONTACT US
Ready to work with a merchandise partner that understands how agencies work?
Send a brief, share a timeline, or just start a conversation.